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Evidence Guide: FNSPIM407A - Register policy

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

FNSPIM407A - Register policy

What evidence can you provide to prove your understanding of each of the following citeria?

Classify service requests

  1. Customer's enquiry is received and acknowledged to enable delivery of service in accordance with organisation operating procedures and legislative requirements
  2. Customer information is gathered to enable appropriate action to be taken
  3. Appropriate action is taken upon first contact and records are updated according to organisation procedures and legislative requirements
  4. Customer is advised on action taken in a timely manner, in the appropriate form and style and in an unambiguous way
Customer's enquiry is received and acknowledged to enable delivery of service in accordance with organisation operating procedures and legislative requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customer information is gathered to enable appropriate action to be taken

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate action is taken upon first contact and records are updated according to organisation procedures and legislative requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customer is advised on action taken in a timely manner, in the appropriate form and style and in an unambiguous way

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check application form for completion

  1. Application form is thoroughly checked according to organisation procedures and legislative requirements
  2. Further information requirements are determined and addressed according to organisation procedures and legislative requirements
Application form is thoroughly checked according to organisation procedures and legislative requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Further information requirements are determined and addressed according to organisation procedures and legislative requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct environmental scan

  1. Appropriate sources of further information are identified to enable the efficient collection of further data
  2. Confidentiality of the parties involved from which further information is obtained is protected
  3. All further information is obtained within specified timeframes
  4. Information is assessed to determine predominant activity
  5. Any issues are clarified with the client
  6. Industry classification is assigned
Appropriate sources of further information are identified to enable the efficient collection of further data

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confidentiality of the parties involved from which further information is obtained is protected

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

All further information is obtained within specified timeframes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information is assessed to determine predominant activity

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Any issues are clarified with the client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Industry classification is assigned

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Enter data into system to calculate premium

  1. Information is accurately cross-checked to verify input data
  2. Information is clearly and accurately recorded on register following organisation procedures and within legislative requirements
  3. Policy information is sent to relevant parties within timeframes to comply with legislation and organisation communication procedures
Information is accurately cross-checked to verify input data

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information is clearly and accurately recorded on register following organisation procedures and within legislative requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Policy information is sent to relevant parties within timeframes to comply with legislation and organisation communication procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

interpret and comply with industry and organisation obligations and objectives including relevant legislative requirements

deal with questions relating to procedures of the business and policy registration issues that arise for clients

effectively research business and industry data and information

maintain accurate data on organisation information systems.

Context of and specific resources for assessment

Assessment must ensure:

competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment, technology, software and consumables

access to organisation records

access to organisation policies and procedures.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:

evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency

observing processes and procedures in workplaces

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports.

Guidance information for assessment

Required Skills and Knowledge

Required skills

well-developed communication skills to:

determine and confirm information, using questioning and active listening as required

liaise with others, share information, listen and understand

use language and concepts appropriate to cultural differences

numeracy and IT skills to:

use computer applications (word processing, spreadsheet, database, specific purpose computer systems) to assist in achieving required outcomes

efficiently operate organisation information management systems

access and update records electronically

use internet information

highly-developed literacy skills to read and interpret documentation from a variety of sources and record and consolidate relevant related information

research and analysis skills for accessing and interpreting relevant information

effective interpersonal skills

organisation skills, including the ability to plan and sequence work

research and analysis skills

Required knowledge

industry and organisation systems and processes for policy registration

legislation, organisation and industry codes of practice relating to confidentiality and privacy

sources of information on organisation and business activities

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Organisation operating procedures may include:

codes of practice and policies relating to policy registration

levels and allocation of discretion and authority

policy application documentation and forms

policy registration processes

standard operating procedures.

Customer information may include:

associated insurance business

business activities

extent of cover required

location of business

prior personal injury insurance history.

Appropriate action may include:

cover note production

provide a quotation

handle a request for further information.

Sources of further information may include:

insurers knowledge base and information systems

public web searches and analysis

published business reports and documents

requests for information from organisation representatives.

Industry classification may include:

applications for complex multi-function business operations

business type and type of activities

industry and organisation business classification charts

predetermined industry profiles.